Do I have to pedal?

Our eBikes are pedal assisted. What this means is that you do still have to pedal - they don't just motor along on their own like a moped! But since the motor is in the pedal mechanism, it feels like someone is giving you a gentle push to help you on your way.

The motor has 5 settings, which determine how much power the motor gives. For example 'Tour' gives a gentle push, whereas 'Turbo' will power you up a hill. 

So you do need to have a reasonable level of fitness to ride our bikes - but you don't have to be a serious athlete. Typically, if you're able to comfortably walk for half an hour or so, then you should be fit enough to ride our eBikes. Please note that our routes are graded as Easy, Moderate or Hard, so you can pick a route which suits your level of fitness.

Easy routes are for people who are unaccustomed to cycling.

Moderate routes are for people who are used to cycling but may not be able to manage hills or long distances.

Hard routes are for people who are experienced cyclists.

Where is Lough Derg eBike tours situated?

We are located near the village of Puckane, about 2k away from Dromineer, Co. Tipperary, Ireland.

Our primary bases for self-guided tours are the Nenagh Tourist Office at Banba Square, Nenagh and the Killaloe Hotel and Spa. However we can also deliver bikes to your accommodation - for a fee of 10 Euros within 20km.

How do guided eBike tours work?

We offer guided tours from Nenagh, Co. Tipperary and Killaloe, Co. Clare.  Tour information can be found here.

Groups are a maximum of 4 people.

If you would like us to tailor a guided tours to suit your needs or interests please contact us here.  

Then we can discuss whether you wish to cover long or short distances, whether you wish to see castles, churches, shorelines, hills, or all of the above. 

How much does a guided EBike Tour cost?

The cost will depend on the length of the tour and the number of participants. For example, a 4-hour tour for 4 people would cost 400 Euros. Or a 2-hour tour for 2 people would cost 150 Euros. 

How much does an EBike rental cost?

eBike rentals are as follows:

Half day (4 hours) - €30 per eBike
Full day (8 hours) - €50 per eBike
2 Days (48 hours) - €80 per eBike
3 Days (72 hours) - €120 per eBike
Full week - €200 per eBike

What is the waiver?

When you complete a booking, you will receive a confirmation email. This will include a clickable link to sign a waiver. Please note that EACH member of your tour group needs to sign it. You can either forward the confirmation to each of them, or they can sign it by clicking on 'view reservation'.

This is a requirement from our insurers.

What is the 10-point safety check?

Before each hire, a 10-point safety check, as shown below, will be carried out.

  1. Brakes checked.
  2. Tyre pressure checked.
  3. Handlebars tightened.
  4. Gears checked.
  5. Chain lubrication checked.
  6. Seat, gear lever, brakes and handlebars disinfected.
  7. Lights checked.
  8. Battery and Garmin devices checked for full charge.
  9. Customer provided with Hi Vis and Helmet, and seat adjusted to customer's height.
  10. Customer is shown how the bike and the GPS device work, and explained some basic rules of the road. 
What happens if my plans change?

Provided 48 hours notice is given, a full refund or a reschedule is available. Where 24 hours notice is given, a 50% refund or a reschedule is available. Where less than 24 hours notice is given, we can only give a refund in exceptional circumstances, but a reschedule will be offered, subject to availability.

What if the weather is bad?

Ireland is famed for its rain, so generally speaking we do not offer refunds for bad weather, unless 48 hours notice of cancellation is given.

An exception to this would be where an Orange or Red weather warning has been issued by the Irish Met Office (Met Éireann - The Irish Meteorological Service) covering County Tipperary for the time of the booking. In such a case, the customer would be offered a choice of a refund or a reschedule. 

Can I do a one-way tour?

You can do a one-way tour. For example, you could cycle from Nenagh to Ballina, then spend the afternoon or evening exploring historic Killaloe and enjoying a meal in Ballina-Killaloe. A 10 Euro per bike charge would apply.

Unfortunately due to insurance restrictions we can only bring your bikes back from the end point, we would not be able to carry passengers; so you would have to make your own arrangements for transport back to your start point. We can provide guidance on availability of taxis and buses.

However, if this is workable (for example if you are happy to get a taxi back), then this is a great way to see more of the area without having to worry about cycling back.

Do I have to wear a helmet?

Yes, this is to ensure your safety at all times. A helmet is provided to every customer.

What safety gear is provided?

You will be provided with a helmet, bike lock and high vis vest.  

Do I have lights?

Yes, your bike has automatic lights.

What size bikes do you offer?

We offer 3 sizes of bike, small, medium and large. 

The small bike with cater for people of height 5 feet 1 inches to 5 feet 5 inches.

The medium bike will cater for people of height 5 feet 5 inches to 5 feet 9 inches.

The large bike will cater for people from 5 feet 9 inches to 6 feet 1 inches.

Coming soon we will be offering a large bike, which will cater for people of height 5 feet 9 inches and above.

Who is responsible if the bike is stolen or damaged?

You are. We'll provide you the tools and knowledge needed to keep the bike safe but it's up to you to return everything we give you.

As a general rule, if leaving the bike unattended, it should be locked to a fixed object using the lock provided. For example, a bike stand or a railing. Please also note that the GPS device should be removed from the bike when leaving unattended, because these would be very easy to steal.

The good news is that Tipperary and Clare are very low crime areas, however they are not crime free, so please do not give temptation to opportunists!

Do you offer insurance?

Unfortunately we cannot offer insurance to customers, so we strongly advise that all customers have travel insurance.

Do you deliver or pick up bikes?

Yes, please see our eBike collection & delivery policy at our eBike rentals page here.

What happens if I get a flat tyre?

Your tour guide Rob will fix the flat or replace the bike.  If this is not possible Rob will arrange to have you transported back to your accommodation.

What happens if my battery runs out?

Our bikes have a very good battery capacity, and should last for at least 70km. When you are given your bike, you will be shown how you can see what range you have left on the battery. However, it can happen that if you use the motor in its higher settings for a large portion of your journey, or if you are cycling uphill / into the wind, then you may get less range than expected. 

Either way, in most cases the battery will last long enough for you to complete your tour, but in the event that it does not, then you can ring us and we will bring out a replacement bike (if available) or arrange for you to be brought back to your starting point. 

Please note that bike collection fees may apply in this scenario.

What happens if I am too tired to complete the tour?

Our routes are designated as Easy, Moderate or Hard and we suggest that you pick a route which is well within your capabilities. For example, if you are unused to cycling then an Easy route is probably the most appropriate. If you are a casual cyclist who is used to being 1 or 2 hours in the saddle, then the Moderate routes might suit. And the Hard routes would only be recommended for the seasoned confident cyclist.

However, having said all that, it can happen that a tour which you expected to be able to complete is beyond you, or it may even be that you've just had enough and want to quit while you're ahead! If so, you can give us a call and arrange for the bikes to be picked up (see 'Can I do a one-way tour?' above). However, please note that we can't carry passengers due to insurance (so you would need to arrange a taxi home), and a charge would apply for picking up the bikes.

Are there any special traffic rules I need to know?

Always make sure to cycle on the left when eBiking in Ireland! As our routes focus on roads with low volumes of traffic, many of them are narrow. So we advise cycling single file unless there is no traffic around, and strongly suggest that if you do get cars stuck behind you, then you pull over at the next safe spot and let them pass. It's more enjoyable that way for both you and the motorist!

Your tour guide Rob will give you a safety talk before the tour begins which includes an overview of the rules of the road for cyclists.

Also please note that Ireland has one of the strictest laws on drink driving in Europe (which applies to bicycles as well as cars), so drinking alcohol while on a tour is strongly discouraged.

Please note, however, that if you wish to end your tour with a drink or two (for example at Larkins pub in Garrykennedy, or the Whisky Still at Dromineer), then this can certainly be accommodated, simply by arranging for a one-way tour (see 'Can I do a one-way tour?' above).

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